Tip of the Month

August 2025 - Changing your InSite Serial Number

The Serial Number is the unique key providing access to InSite for each user through the licensed period. These may need to be changed occasionally, to either extend use or to enable new applications and features. Additionally, when a license nears expiry, an error message will appear, prompting you to enter a new one. Changing the serial number is a fairly simple process and the steps are detailed below. To change the current Serial Number before expiry, see page 1. For editing an expired serial number, see page 2.

Note: You will temporarily need administration rights on your computer to be able to complete the instructions below. If you do not have any, please contact your IT department

To change the current serial number:

• Open InSite

• Go to File then select Help

• Click on User Account Details then a box should appear which will allow you to type in your new serial number

• Type the serial number you have been provided into the box

• You could instead, copy and paste the key here (using the keyboard shortcuts Ctrl + C, Ctrl + V)

• Your serial number will now have been changed, and will take effect when you next launch InSite